Terms of Service

About these terms

These terms are an agreement between you and Crowela Platforms (“Crowela”, “we” or “us”) for using the Crowela website at crowela.com and the Crowela apps. By creating an account or using Crowela, you agree to them.

Our Privacy Policy explains how we handle your information.

What Crowela is

Crowela is an AI assistant for learning, work and everyday life. You can chat with study buddies, attach photos, use your voice, study and practise for exams and, where available, create images and video.

Some features are only available in some countries, at some ages or on some accounts. We may add, change or remove features over time.

Your account

• You sign up with a phone number, an email address or Google. We send sign-in codes by WhatsApp, SMS or email.
• Give us true details, including your real name and date of birth.
• An account is for one person. Do not share yours or use someone else’s.
• Keep your phone and email secure. You are responsible for what happens in your account.
• If you think someone else has used your account, sign out everywhere on your Account page and email support@crowela.com.

Age and guardian consent

• You must be at least 13 to use Crowela in Zimbabwe, and at least 16 in most other countries. Our Privacy Policy lists the ages that apply.
• If you are under 18 and guardian consent applies where you are, a parent or guardian must agree before you can chat or create images. They set a monthly spending limit, and their consent lasts one year.
• A school cannot give consent in place of a parent or guardian.
• If you give consent as a parent or guardian, you confirm that you are an adult and responsible for the young person.
• If we find that someone is under the minimum age, we close the account.

AI answers

Crowela is AI and can make mistakes. Answers can be wrong, incomplete or out of date.

• Check anything important before you rely on it.
• Do not use Crowela in place of a doctor, lawyer, financial adviser or other professional. In an emergency, contact your local emergency services.
• AI marks for practice exams are a guide only. They are not official results from any exam board.
• Answers are written for you, but other people may get similar ones.
• Images and video made with Crowela carry a “Made with Crowela” label in the file.

Wallet, prices and payments

Creating an account is free. If we charge for a feature, we will show you the price in Crowela before you pay.

Where the wallet is available, you can top up your Crowela wallet with real money. Today that is Zimbabwe, in US dollars.

• Pay by card through Ziina, or by EcoCash, OneMoney or InnBucks through Paynow. Their terms also apply to your payment.
• Your balance can only be spent on Crowela. It cannot be sent to anyone else or withdrawn as cash, except as a refund.
• Wallet limits apply. A wallet can hold up to US$50 and take up to US$100 of top-ups in any 30 days. If you are under 18, you can only top up within the monthly limit your guardian sets.
• A top-up reaches your wallet once the payment partner confirms it.
• If something goes wrong with a payment, for example you are charged twice, email support@crowela.com and we will look into it.
• If you want to delete your account while you have money in your wallet, email support@crowela.com about your balance first.

Your content

• You own what you write and upload. You let us store it, process it and send it to our providers only to run Crowela for you, to keep Crowela safe, and as our Privacy Policy describes.
• Only upload what you have the right to share.
• You can attach photos to chats. Each upload can be up to 8 MB, and only you can open your files.
• We do not claim ownership of the answers, images and video Crowela creates for you. You can use them within the law and these terms.

Using Crowela responsibly

Do not use Crowela to:

• break the law, or help anyone else break it
• harass, threaten, bully or exploit anyone
• create or share any sexual content involving children
• create sexual images or video, gore, or fake images or video of real people
• get around our age checks, guardian limits, wallet limits or country rules, or give false details to do so
• use another person’s account, phone number or payment method without their permission
• attack, overload or scrape Crowela, probe it for weaknesses without our permission, or use bots to sign up or request codes
• cheat in exams or schoolwork against the rules of your school or exam board

Crowela is not available in some countries because of sanctions and similar laws. Do not use it from those places.

Schools (CrowEd)

• Anyone who sets up a school on CrowEd confirms they have the authority to act for that school.
• School admins and teachers can see school activity such as papers, quizzes and marks, but not chats.
• Schools must use CrowEd in line with the law, including the rules on student data.
• If your place at a school ends, your own Crowela account carries on.
• A school cannot give guardian consent for a student.

Suspending or closing accounts

We may limit, suspend or close an account that breaks these terms or puts others at risk, or when the law requires it. Where we can, we will tell you why. If you think we got it wrong, email support@crowela.com.

You can delete your account at any time on your Account page. You then have 7 days to change your mind.

Keeping Crowela running

We work to keep Crowela running well, but it may sometimes be unavailable, for example during maintenance or when one of our providers has a problem. We cannot promise it will always be available or free of errors.

Our responsibility to you

We provide Crowela with reasonable care and skill.

• We are not responsible for loss caused by relying on an AI answer without checking it, by events outside our reasonable control, or by you breaking these terms.
• As far as the law allows, our total responsibility to you for all claims is limited to the amount you paid Crowela in the 12 months before the claim.
• Nothing in these terms takes away rights you have under consumer law that cannot be excluded, or limits any responsibility the law does not allow us to limit.

The law that applies

Which law applies to these terms, and where disputes are decided, depends on where you live. You always keep the protection of the consumer laws of the country you live in.

If you have a problem, please email support@crowela.com first. Most issues can be sorted out quickly.

Changes to these terms

We may update these terms. When we do, we change the date at the top of this page. If a change matters, we will tell you in Crowela before it takes effect. If you keep using Crowela after that, the new terms apply. If you do not agree, you can delete your account.

Contact us

Crowela Platforms

• Help with Crowela: support@crowela.com
• Privacy questions and requests: privacy@crowela.com